Responsible Gaming at 77ga

77ga exists to provide Bangladesh's online gaming community with a safe, transparent and enjoyable platform. We recognise that while the vast majority of players engage with our platform in a healthy and recreational way, a small number of players may develop difficulties managing their gambling. Our responsibility does not end at providing great games — it extends to protecting every player who chooses to trust 77ga with their time and money.

This page explains the responsible gaming tools available to all 77ga account holders free of charge, the warning signs of problem gambling, and how to reach our support team if you or someone you know needs help. All responsible gaming features are accessible directly from your account settings — no additional application is required to activate them.

Deposit limits are one of the most effective tools for keeping your gaming within budget. When you set a deposit limit on your 77ga account, you are placing a hard ceiling on how much you can add to your account balance within a chosen time window. The available limit periods are:

• Daily limit: the maximum amount you can deposit in any single calendar day (Bangladesh Standard Time).
• Weekly limit: the maximum total you can deposit across any rolling 7-day period.
• Monthly limit: the maximum total you can deposit across any rolling 30-day period.
• You may set limits in Bangladeshi Taka (৳) via your account settings at any time. You can set one, two or all three limit types simultaneously.

Important: reducing a deposit limit takes effect immediately. Increasing a deposit limit or removing one entirely is subject to a mandatory cooling-off period as specified in your account settings — this delay is intentional and exists to protect you from impulsive decisions made in the heat of a gaming session.

It is easy to lose track of time when you are engaged in live casino games, cricket betting or jackpot slots. Session time reminders are alerts that appear on screen after you have been active on the 77ga platform for a period that you choose in advance — for example 30 minutes, 1 hour or 2 hours. When the reminder fires, you will see a clear notification giving you the option to continue playing or to log out and take a break.

Session reminders are not restrictions — they are awareness nudges. You remain in full control of your session at all times. However, players who combine session reminders with deposit limits report finding it significantly easier to keep their gaming sessions enjoyable and within their personal budget. We strongly recommend activating a session reminder even if you feel you have no current concerns about your gambling.

Self-exclusion is the most powerful responsible gaming tool available on the 77ga platform. When you request a self-exclusion, your account is fully suspended for the duration you choose — you will not be able to log in, deposit, place bets, or claim any bonuses during the exclusion period. Self-exclusion is available in the following durations:

• Short-term: 1 month, 3 months or 6 months. Your account is reactivated automatically once the exclusion period expires, after which you may choose to continue playing or to extend the exclusion.
• Long-term: 1 year or 2 years. These are intended for players who need a meaningful extended break from gambling and should be considered carefully before activation.
• Permanent self-exclusion: a permanent ban from the 77ga platform. This is irreversible and is recommended for players who believe they have a serious gambling problem. All associated account data is handled in accordance with the 77ga Privacy Policy.

Once a self-exclusion is active, it cannot be lifted before the expiry date regardless of any request by the player to reverse it early. Players who are self-excluded must not attempt to circumvent the exclusion by creating a new account. Doing so is a breach of the 77ga Terms and Conditions and will result in the permanent closure of all associated accounts. To request a self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".

A cooling-off period (also called a time-out) is a short, temporary suspension of your account that is suitable when you feel you need a brief break from gambling but do not want a full self-exclusion. During a cooling-off period your account is suspended and you cannot log in, deposit or place bets. Cooling-off periods are available for 24 hours, 48 hours, 1 week, 2 weeks or 6 weeks.

Unlike a self-exclusion, a cooling-off period does expire automatically at the end of the chosen period, and you may then log back in at your own discretion. We recommend using cooling-off periods regularly — even when you feel your gambling is fully under control — as part of a healthy gaming routine. Taking regular planned breaks is one of the most effective habits a recreational player can develop.

77ga operates a strict 21-and-over policy across all products and markets. This is not a regulatory formality — it reflects our genuine belief that gambling is an adult activity that requires a level of emotional and financial maturity that develops in a person's early twenties. All new accounts are subject to age verification as part of the standard registration process. 77ga reserves the right to request proof of age documentation at any time and to suspend account access pending verification.

If you are a parent, guardian or carer and you are concerned that someone in your household under the age of 21 may be accessing gambling websites, we encourage you to use parental control software to restrict access. Many internet service providers in Bangladesh also offer family-safe filtering options free of charge. Protecting young people from exposure to gambling content is a shared responsibility between operators, families and the wider community.

• Set a gaming budget before you start each session — decide in advance how much you are willing to spend and treat it as the cost of entertainment, not as an investment.
• Never gamble with money you cannot afford to lose — gaming funds should always come from your disposable income, not from savings, loan repayments or household expenses.
• Take regular breaks — step away from the screen every 30 to 60 minutes, especially during longer cricket betting or live casino sessions.
• Do not gamble when you are tired, stressed, upset or under the influence of alcohol. Decision-making quality drops significantly in these states and leads to bets you would not otherwise place.
• Keep gaming in perspective — it is one leisure activity among many. Maintain your other interests, social connections and physical activity so that gambling does not become your primary source of entertainment.
• Use the deposit and session tools 77ga provides — they exist specifically to help you keep gaming enjoyable. There is no stigma in using them; they are features used by responsible players at every level.
• If you ever feel that gambling is no longer fun or that it is causing you stress, stop immediately and contact support. The games will always be here — your wellbeing comes first.

77ga is built specifically for players in Bangladesh and we understand the local context in which our platform is used. We know that for many players in Dhaka, Chittagong, Sylhet and across Bangladesh, online gaming via mobile — especially cricket betting during the BPL, T20 World Cup or IPL season — is a popular social activity. We want every player to be able to enjoy that experience without it becoming a source of financial hardship or personal distress.

If you or someone close to you is experiencing gambling-related difficulties, please do not wait. Reaching out early — whether to the 77ga support team, a trusted family member, or a healthcare professional — makes a meaningful difference to outcomes. Our support team is available 24 hours a day, every day of the year, in Bangladesh Standard Time (UTC+6). We treat every responsible gaming request with complete confidentiality and without judgement.

When you contact us about a responsible gaming concern, our team will respond promptly and in complete confidence. We will not share your request with any third party and will not use it in any way that could disadvantage your account (other than applying the tool you have requested, which may involve account restrictions).

If you feel you need to speak with someone outside of 77ga, we encourage you to reach out to a trusted friend, family member or a qualified mental health professional in your area. Taking care of your mental wellbeing is always the right choice, and asking for help is a sign of strength — not weakness.